Frontline Supervisors (FLS) supervise and manage the direct services provided to people with intellectual and developmental disabilities and the professionals who support them. FLS often take on a multitude of supervisory roles such as hiring, firing, training, supervising, planning and evaluation, working with families, etc.
Many times FLS are promoted from the position of Direct Support Professional and have succeeded in fulfilling the Core Competencies and understand the Code of Ethics. However, taking on the role of supervisor means not just participating in the Core Competencies, but evaluating the DSPs they supervise based on these sets of guidelines.
FLS need to understand and apply them in a different manner.
The Regional Centers for Workforce Transformation provides a substantial resource library to assist FLS with developing their professional skills and helping them learn how to apply the Code of Ethics, and Core Competencies from a supervisory standpoint.
We have provided a list of current resources below. Simply click on the links provided to watch a video, webinar, or download a document.
If you have any questions, please don’t hesitate to contact us.
#2014-03: Service Provider Implementation of the National Alliance for Direct Support Professionals (NADSP) Code of Ethics, NYS DSP Core Competencies and NYS DSP Performance Evaluations Start Date (Implementation Begins): July 1, 2014; Effective Date (Full Implementation): March 31, 2017
OPWDD suggested implementation plan and checklist for NYS Provider Agencies to use when integrating the Core Competencies and the Code of Ethics into program services.
This resource defines the Code of Ethics for DSPs and identifies the nine areas of conduct and professionalism included in the Code. It also provides a list of other resources to help DSPs and their supervisors understand the Code.
This is a list of resources to help FLSs understand the Core Competencies and how they can apply to the professionals they manage. Resources include videos, training manuals and onboarding tools to help incorporate the Code of Ethics and Core Competencies, as well as many provider shared resources.
As of April 1, 2016 OPWDD requires that all NYS Providers use the NYS DSP Performance Evaluations as the evaluation tools for Direct Support Professionals (DSPs); As of October 1, 2017: OPWDD’s Division of Quality Improvement will begin verifying the implementation of the NADSP Code of Ethics, the NYS DSP Core Competencies and the NYS DSP Performance Evaluations.
This resource helps DSPs and their supervisors with the evaluation process. Included are several videos and a PowerPoint presentation that helps supervisors understand the performance evaluation process.
The RCWT created The Crosswalk webinar and tools in response to a need expressed by service providers for assistance in understanding all the new regulations, competencies, and other initiatives being implemented by state and federal government regarding the changing role of Direct Support Professionals.
This resources provides links to seven videos that were created to help DSPs, supervisors, people receiving services, and families understand the Core Competencies goals and how they are implemented in order to better serve people with disabilities. Training manuals and other accompanying documents are available for download.
This resource includes a number of webinars covering a variety of topics that maybe helpful to DSPs as they learn how to incorporate the Core Competencies and Code of Ethics into their daily work lives.
Provider Shared Resources
This resource includes forms that can be used by FLS when they are observing the work of DSPs during the evaluation process.